The Hermitage Hotel Mt Cook

Views of Mt Cook are spectacular! An incredible hotel location and all windows have these awesome inspiring views of the snowy alps around it. I liked the new interior design and colours in the Premium twin room. I like open fires and all new interior design in the hotel. Overall done very well with beautiful design.

The view from our room as exceptional and it was very comfortable and warm. It snowed while we were there which was just magical (particularly as we are from a sunny climate) - it was great that there were still walks close by and you could move around the Hermitage to go to the restaurant etc without going outside so the snow was not an inconvenience. Although pretty expensive the buffet dinner was impressive and the restaurant has a great outlook too. All the staff were friendly and helpful and there was an atmosphere of welcoming and class across the board.

Polite and friendly staff. Room was comfortable with great view, but nothing much more than a standard room in terms of fittings etc… paid for the view, when that disappeared with the clouds, it’s an ok room (superior queen room).

The staff are magnificent.Platinum service and a genuine professionalism that reflects so well the obviously high standards of the Hermitage Hotel Mt Cook management. My family and I unfortunately got caught in the snow at night in our car and with the temperature dropping fast my concern for the kids grew even faster.After calling the hotel reception a staff member was with us in minutes and got us safely back to the hotel.Early the next morning another two staff drove to the car to dig it out of the snow for us.Simply cant express enough the appreciation my family and I have for everything that the staff members did for us with no complaints and a reassurance that they had it under control.I will not use the names of those wonderful employees as I don't have permission from them to do so but I hope they know that we will remember not only the names but also how much they did to help us out of tight spot with grace and utter professionalism.I work in hospitality in administration and I can honestly say that I'd be lucky to have such dedicated and motivated staff working for our business.

Aoraki/Mt Cook is a super special place and this trip did not disappoint. The Hermitage is a busy place once again with tourism getting back on track since Covid. Most incredible views from our rooms. Great selection of food at the buffet.